Camera Set-up and Walk

This guide walks you through setting up a new Insta360 camera, configuring it for a walk, and capturing footage using the Evercam Capture App.

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1️⃣ Step 1: Activate Your New Insta360 Camera

Before first use, you must activate the camera using the Insta360 App.

Activation Steps

Applies to any model of Insta360 camera.

  1. Download the Insta360 App from the Google Play Store or Apple Store, or scan the QR code on the camera box.

  2. Enable Wi-Fi and Bluetooth on your smartphone.

  3. Power on the Insta360 camera (use the button on the right-hand side).

  4. Open the Insta360 App, tap the camera icon, and select your device.

    • The default camera name is based on the camera model and the last 6 digits of the serial number. (“X5 **”)

    • Confirm the connection on the camera’s touchscreen.

  5. Follow on-screen prompts to complete the activation and update the firmware (if prompted).

🔗 X4 Activation Manual or X5 Activation Manual

Our 360 product can be used with our Evercam Capture App, which is available on the Google Play Store and the Apple Store.

2️⃣ Step 2: Set Up the Camera for Recording

Before Recording

Camera Settings

  1. Power On the camera.

  2. Swipe right to left → choose Standard Setting.

  3. Swipe up to adjust:

    • Resolution: 4K or 5.7K (Avoid higher to reduce processing complexity)

    • Frame Rate: 25 or 30 fps

    • Interval: 0.5s

  4. Tap the lower-left Shooting Mode icon → select:

    • Video or Timelapse

    • Ensure 360 Mode is selected (not Single-Lens).

  5. Mount the Camera:

    • Use a helmet mount, selfie stick, or sturdy grip (e.g., thermal grip cover).

3️⃣ Step 3: Capture a Walk Using the Evercam Capture App (Beta)

Prerequisites

  • Download from Google Play or Apple Store.

  • Ensure Insta360 App is not running in the background.

  • Enable all permissions: Wi-Fi, Bluetooth, Location.

    ⚠️ Note: Bluetooth is critical for auto-connecting and retrieving Wi-Fi credentials.

Please Note ❗

  • WiFi, Bluetooth, and Location permissions are all mandatory for the app to scan and connect to cameras. If any of these permissions are declined, the app will not function properly.

  • All permissions requested by the app must be accepted for full functionality. There are no exceptions.

  • There is no need to manually connect to the camera’s Wi-Fi using the last 5 digits of the serial number as the password. The app will automatically retrieve the password via Bluetooth.

Bluetooth is essential for connecting to the camera because it enables the app to retrieve the Wi-Fi credentials. The camera automatically turns off its Wi-Fi every 5 to 10 minutes to conserve battery, but its Bluetooth, listed as "BLE" (Bluetooth Low Energy), remains active. This allows the app to detect the camera, obtain the Wi-Fi password, and establish a connection seamlessly. In short, Bluetooth plays a crucial role in the entire connection process and should not be disabled.

⚠️ Connection Troubleshooting

  • If permissions were declined:

    • Option 1: Go to settings and re-enable them.

    • Option 2: Uninstall and reinstall the app, accepting all permissions.

  • If the camera gets stuck at "Connecting" for more than 2 minutes, cancel and retry.

  • If it keeps failing, restart the camera.

🔢 Capture Steps

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  1. Log in using your Evercam Dashboard credentials.

  2. Select or create a Project for the 360 walk.

  3. Upload a Floor Plan

    • Upload (or choose an existing one) a .jpg image of the area to locate start/end points.

    • *PDF floor and site plans can be submitted to the accounts dedicated Customer Success Manager (CSM) for setup beforehand.

    • Preferably upload plans based on area of the walk, not entire site plans.

    • Select/add/rename/delete floor plans as needed.

  4. Mark the starting location on the map.

    • Drag the marker to set your Start location.

      All other points in the map will depend on the precise start and end points. Even a 0.5 meter difference will make an impact on the path. and the rest of the points.

  5. Connect the Camera

    • Ensure sufficient battery and SD card storage.

    • Select the right camera.

    • Wait for the app to auto-connect to the camera's hotspot.

  6. Start the Walk

    • Navigate to your start point. Tap START.

    • Walk in a pre-planned grid pattern, staying near walls and maintaining a steady pace.

    • For outdoor walks, keep ~6ft / 1.8m distance from exterior walls.

    • Tap Stop to end the recording.

      • Do not turn off the camera or phone during download & upload.

    • Once you stop recording, a ‘Video recorded!’ confirmation appears. 

      • Recorded Walk thumbnails will automatically appear on the Capture App Project page.

  7. Mark the ending location on the map.

    • The start and end positions should be at least 2m apart from each other.

    • Click “Confirm”

  8. Upload the File

    • Click Upload or Record another.

    • From the Gallery, select your video with ‘Arrow up’ indicator to upload.

    • Files with the Upload icon are saved locally and need to be uploaded.

    • “Processed” files have been sent to the 3D team.

  9. Delete a File (If Needed)

    • Long-press the file → check its box → tap the trash bin icon.

  10. Notification

    • You’ll receive an email when the walkthrough is ready for viewing on the Evercam Dashboard.

Upon capture or upload, refer to these status indicators to ensure delivery:

1 white tick: video recorded, not uploaded
1 blue tick: video uploaded, not processed
2 blue ticks: video uploaded and processed

🔗 Helpful Links