Project Storage (Archiving)

Overview 🔍

Evercam saves (i) high-frequency, high-resolution JPG images, (ii) full-framerate video (iii) Media Hub assets and (iv) other useful project data throughout the lifecycle of your project. Once your project is complete, you may still need access to this very important data for various reasons such as: reporting, audits, law suits or data mining for construction intelligence that will benefit future projects. However, keeping all your project data accessible in real time can be costly, therefore Project Archiving allows you to balance your need for access with cost-effective storage options, ensuring you have the right level of control without unnecessary expenses.

Cloud Storage Options 💾

When your project finishes, you have several options for how your data will be managed. Here's a breakdown of the choices you can make:

How to Choose an Option ☑️

Evercam will notify you via an automated email when your project enters the post-live phase, marking the start of the 90-day period to select your project storage option. You will receive a series of emails in the subsequent 90 days to remind you, if you have not already selected an option, to select your preference. You can simply reply to any of these automated emails specifying your data retention option of choice or reach out to your Customer Success Manager.

What happens if a choice is not made? 🤔

If you don’t make a choice after your project is finished, your data will default to the Minimal Storage state after 90 days. If you have an Enterprise Account or Master Services Agreement (MSA) with Evercam, your data will default to the Full Storage state instead, giving you peace of mind that your critical data is safe and secure. In either case, if you wish for all of your project data to be retained, you must let us know within 90 days of your project completion.

FAQs ❓

What is the cost associated with each data retention option?

Please refer to the pricing page on the Evercam website.

What happens if I don't select an option within 90 days?

If you don’t make a choice after your project is finished, your data will default to the Minimal Storage state after 90 days, meaning all of your data will be deleted. If you have an Enterprise Account or Master Services Agreement (MSA) with Evercam, your data will default to the Partial Storage option instead, giving you peace of mind that your critical data is safe and secure.

When does the 90-day countdown to select a Project Storage option start?

The 90-day countdown begins the day you stop paying a software fee for that project.

Will I be notified before my data is deleted?

Yes, you will be notified via an automated email when your project enters the post-live phase, marking the start of the 90-day period to select your data retention option. You will also receive a series of emails in the subsequent 90 days to remind you, if you have not already selected an option.

How do I select an option?

You can simply reply to the automated emails Evercam will send you in the 90-day period specifying your data retention option of choice or reach out to your Customer Success Manager.

Can I request an extension to the 90-day period?

The 90-day period is a standard, automated process, however if you have special circumstances, please contact Evercam support at support@evercam.io to discuss your options.

Can I switch between archiving options?

Yes, you can switch from Full to Partial at any time, however you cannot switch from Partial to Full, or from Minimal to Partial/Full, because some/all your data will already have been deleted.

Is my data secure in the ‘Full Storage’ and ‘Partial Storage‘ states?

Absolutely. We ensure your data is stored securely and remains accessible based on the option you choose.

What data is retained in the ‘Full Storage’ option?

All of your data is retained in the Full Storage option. No project data is deleted.

What data is deleted in the ‘Partial Storage’ option?

All of the full-frame-rate video is deleted. The high-resolution images are reduced in number to retain one image every hour throughout the history of your project - the excess images that were recorded during the Live phase will be deleted, and will no longer be accessible and cannot be recovered. All of the Media Hub data and other project data (e.g. Gate Report data, etc) is retained.

What data is deleted in the ‘Minimal Storage’ option?

Nearly all of the data will be deleted in this option; only a minimal amount of data will be retained. All of the full-frame-rate video is deleted. The high-resolution images are reduced in number to retain one image every day throughout the history of your project - the excess images that were recorded during the Live phase will be deleted, and will no longer be accessible and cannot be recovered. All of the Media Hub data and other project data (e.g. Gate Report data, etc) is retained.

What does it mean to ‘Export’ my project data?

Exporting your project data means you are downloading your data from the Evercam platform to store it yourself. This allows you to keep a copy of your project data independently. You may re-import it to Evercam at a later time, for a fee, if required.

What is included when I export my data?

The export option gives you a comprehensive export of everything related to the project, meaning all of the high-resolution images, all of the full-frame-rate video, all of the Media Hub data and all of the other project data (e.g. Gate Report data, etc) and any other project details stored on the Evercam platform is included in the Export option.

How do I access my exported data?

Once you choose to export your data, Evercam will provide you with a secure download link and/or will post you a physical hard-drive. You will have 14 days to download your data from this link before it expires.

Can I import my data back into Evercam after exporting it?

Yes, you can re-import your data into Evercam in the future for a fee. Once re-imported, you can choose to store the data using either the Full or Partial Storage options.

Is there a cost to export my data?

Yes, there is a fee associated with exporting your data. Please refer to the pricing page on the Evercam website for detailed information on current costs.

What happens to my data on Evercam after I export it?

After you export your data, your project data will be deleted from the Evercam platform.

What if I don’t download my data within the 14-day period?

If you do not download your data within the 14-day period, the download link will expire, and you will need to request a new export from Customer Success, which will incur an additional fee. Please make sure to download your data promptly to avoid additional charges.

Is my exported data still secure?

Once exported, it is your responsibility to store your data securely. The data is no longer hosted on the Evercam platform, so you'll need to ensure proper backup and security measures on your own systems.

Is there a minimum lock-in term?

No. Payment is billed monthly and can be cancelled at any time before renewal.

For how long is the data kept until it is deleted?

We keep it for a minimum of 3 years or until we are asked to delete it.

How long will Evercam retain archived data in Full or Partial states?

It is based on how long the customer pays for it, or see the above question and answer.

Will Evercam provide certificates of data retention or deletion for audit/legal compliance?

Yes, on request.

Is there a way to verify what data has been deleted or retained post-archiving?

Yes, see above. You can request a confirmation of deletion.

Can customers opt for custom archiving rules, such as retaining only specific days or types of data?

It depends, but it will be more expensive than the current options.

Are there penalties or limitations on switching archive modes multiple times?

No, but you can only downgrade, not upgrade.

What happens if the on-site device fails before export or upload?

Then the data is lost.

Still got Questions? ⚠️

If you need assistance with Project Storage, please contact our Customer Support team. We're here to help you every step of the way.