Help Section

By clicking the Help button, you can access Live Chat, Tutorials, What’s New? (Updates), this User Manual, and Support Tickets.

Help Section Drop-down

Help Section Drop-down

💬 Live Chat

Chat with our AI Bot or a Customer Support representative if you have questions about the platform.

Live Chat Pop-up

Live Chat Pop-up

🗒️ Tutorials

Read about the important platform features and watch tutorial videos on how to use them.

👋 Updates

Stay updated with the changes and updates made to the Evercam platform monthly.

🎫 Support Tickets

Monitor the Support Tickets you create for bugs or requests through the Evercam Support desk.

1. Access the Support Portal

Within the Evercam dashboard, access the Support Portal through the Help button OR by visiting: https://support.evercam.io/portal/

2. Start a New Ticket

Once you’re in the Support Portal, look for the red “Add Ticket” button in the top-right corner of the screen. 

3. Fill Out Ticket Details

  • Secondary Contacts

If you’d like to include others in the ticket, add them as secondary contacts. Type their email addresses, press Enter, or add a comma if you’re adding more than one contact.

  • Subject

Keep this field descriptive. A clear subject helps us understand the issue at a glance.

  • Description

Describe the issue or request in detail. You can also attach relevant files, videos, or screenshots to help us understand your request better.

Screenshots and videos or GIFs are very useful. 😁

4. Submit the Ticket

Once you’ve filled out all the necessary information, scroll down and hit the Submit button at the bottom of the page. This sends your ticket to our Technical Support team.

You’ll be able to view the status of your ticket and any updates from our team on the portal.

Watch the tutorial video here.

✅ System Check

Run a real-time diagnostics for your System Performance, Browser Capabilities, Graphics Features, Device Info and Connectivity through the System Check.

Help Section Drop-down Menu

Help Section Drop-down Menu

The System Check diagnostics page includes detailed status indicators for browser, graphics and connection checks, presenting real-time feedback.

It uses a WebGL-based Performance Benchmark with device rating and FPS (Frames per second) metrics. These benchmarks evaluate a system's ability to handle rendering tasks and process graphics-intensive workloads.

System Check Result

System Check Result