Chat

Before you start

You need an Evercam account with access to the intended project, Chat enabled for your access level, and relevant project information for the question you want to investigate.

Get started

1. Sign in and identify the project. Use the account that has access to the project you want to investigate.

2. Open Chat for that project. Confirm that you are working in the intended project before asking a question. If you can’t find chat, check the Troubleshooting section below.

3. Choose one specific question. Start with an area and period you can check against the original project evidence.

4. Enter your question in plain language. Include the camera or source name when relevant, explicit dates and times, and the time zone. Submit the question using the control available in your interface.

5. Read the answer and refine it. Check whether it addresses the right area and period. Add a follow-up to clarify, narrow, or challenge a finding.

6. Verify the important claims. Review the supporting source before relying on the answer or using it in an update.

*Replace the bracketed details with your project information. Use dates for which the relevant source is available.

Write a useful question

A useful question gives Chat a clear task and enough context to identify the evidence. Include:

• Subject: the work area, activity, object, or issue you want to understand

• Source: the camera, view, or project record, if you know it

• Period: explicit dates and times, with the time zone for time-specific questions

• Task: compare, describe, explain, or summarise

• Output: the level of detail you need, such as a short explanation or a few bullets

You do not need technical commands. If you are unsure of a detail, say so rather than supplying a guess. If Chat asks a clarifying question, answer it before continuing.

*Avoid combining several unrelated investigations in one prompt. For a different project, open Chat in that project's context and restate the question.

Continue the conversation

Use follow-up questions to build on the answer within the same project. Name the finding or area you mean if a reference such as “that change” could be ambiguous.

• Narrow the scope: “Focus on the materials storage area in the same camera view.”

• Clarify the result: “Explain the second finding in simpler terms.”

• Check support: “Which source and timestamp support that statement?”

• Separate observation from interpretation: “Which changes are directly visible, and which explanations are uncertain?”

• Investigate a gap: “What information is missing, and what should I check next?”

If the answer follows the wrong period, restate both dates and the time zone. If it follows the wrong location, repeat the area and camera name. Do not assume that changing a project name in the prompt changes the conversation's project scope.

Verify a finding

Before treating an answer as a project fact:

1. Locate the source. Follow an evidence reference when one is provided. Otherwise, ask for the source name, record, and timestamp, then locate the original material in Evercam.

2. Check the scope. Confirm the project, area, camera or record, dates, and time zone match your question.

3. Review the evidence itself. For a visual comparison, check that the views are comparable and account for obstructions, lighting, camera movement, and objects outside the frame.

4. Check the strength of the conclusion. Identify what the material shows directly and what would require another record or a site check.

5. Keep unresolved points visible. If the supporting source cannot be checked, retain the claim as unverified.

For example, fewer material stacks in a later image may be a supported observation. The image alone may not establish whether the materials were installed, moved elsewhere, or hidden from view. Ask what additional evidence would distinguish those explanations.

Prepare a summary

After checking the main findings, ask for a concise summary suitable for your intended reader.

Example: “Summarise the findings we have checked in three bullets for a project update. Include the area, dates, supporting evidence, and any outstanding questions.”

Review the summary again before using it. Keep the project, dates, and qualifications that make it understandable outside the conversation. Follow your organisation's normal process for recording or sharing project information.

Example questions

These are suggested ways to ask, not guarantees of a particular result. Choose examples that match the sources available in your project's Chat experience.

Compare visible changes

“Compare [area] in [camera name] at [first timestamp] and [second timestamp], in [time zone]. What visibly changed?”

Follow up with: “Describe any differences in viewpoint or visibility that affect the comparison.”

Understand an apparent change

“What can the available images tell us about the change in [area] during [period]?”

Follow up with: “What is directly supported, and what additional evidence would we need to explain why it changed?”

Review project records when available

“Summarise the recorded work in the site diary for [date range]. Identify the entries supporting the summary.”

Use this only when site diary information is available to Chat for the project. A record being present elsewhere in Evercam does not establish that Chat can use it.

Check recorded conditions when available

“What weather was recorded for this project on [date]? Identify the source and any gaps.”

Use this only when that information is available to the conversation. A weather record alone does not establish that weather caused a delay.

Make an answer easier to use

“Give me a short explanation of the checked findings for [audience]. Keep the dates and evidence, and list the questions that remain open.”

Troubleshooting

Chat is not visible

Check that you are signed in to the correct account and can access the intended project. Ask the team managing access to confirm Chat availability for that project. Customer project access depends on the Chat feature flag in Admin. If availability is confirmed but Chat is still missing, report the account, project, and what you see.

Chat cannot find the requested information

Check the camera or record name and the date range. Confirm that the underlying material exists and that the source is available to Chat in this project. Narrow the question to a known source and period.

“No information found” does not establish that no work or activity occurred. If the material exists but remains inaccessible to Chat, include that example in your support request.

The answer is too broad or follows the wrong scope

Restate the project context, exact area, source, and dates. Ask one focused question at a time. For a time mismatch, specify the time zone and ask which timestamps were used.

The answer seems incorrect or unsupported

Ask for the supporting evidence and review the original material. Explain the specific discrepancy in a follow-up, such as an incorrect camera, timestamp, or description. Do not use the disputed conclusion as a confirmed fact. Report a reproducible example if the problem continues.

A response fails or does not complete

Keep a copy of the prompt and any error text. Check that the Evercam session is still active and the project remains accessible. Try the same question again, or reduce a broad request to one source and a shorter period. If it continues to fail, report the problem with the details below.

Information to include when asking for help

Use your usual Evercam project contact. For feedback, route the issue to product@evercam.io.

Include:

• Project and affected account or access role

• Exact prompt and relevant follow-up questions

• Camera or source name, dates, times, and time zone

• Expected result and what Chat actually returned

• Supporting source references and any error text

• Steps that reproduce the problem, and a screenshot if appropriate

Share project evidence only with people authorised to access it. Do not include passwords or other credentials.

Limitations to keep in mind

• One project at a time. The current scope is one project per conversation.

• Source availability varies. Answers depend on project data, permissions, and the deployed capabilities. Site diaries, detections, gate activity, weather, surveys, and other Evercam records are not automatically available to every Chat conversation.

• Coverage affects the answer. Missing recordings, obstructed views, or incomplete records limit what can be established.

• Interpretations need checking. Visible activity alone does not establish a measured completion percentage, explain a delay, or certify safety compliance. Follow the appropriate project review process for consequential decisions.

Frequently asked questions

Do I need to know special commands?

No. Ask in everyday language. Clear source names, dates, and a focused task usually make the question easier to investigate.

Can I ask about more than one project?

Keep each conversation within one project. To investigate another project, open Chat in that project's context and provide the relevant details again.

Why can a colleague get a different answer?

First compare the project, account permissions, source availability, exact prompt, and period used. Check each answer against the same underlying evidence before drawing a conclusion.

What if an answer has no evidence reference?

Ask for the source name and timestamp or record details. Locate the original material yourself if possible. If you cannot verify a significant claim, leave it open and seek help rather than treating it as established.

Can I use Chat to confirm that no activity happened?

A lack of results or visible activity is not enough on its own. Check recording coverage, camera view, and other relevant records before making that conclusion.

Can Chat save or export my conversation?

Yes. Chat saves the conversations. Copying the response and downloading the response into a PDF is available.

Document Control

Version 0.9 | 9 October 2026 | Initial Release